Diwa Lucky Privacy Policy: How We Handle Your Information

Information We Collect

We collect only the information that is needed to run the service, protect accounts and meet legal duties. It falls into the following groups.

Information You Give Us

• Account details: your name, mobile number, email address if provided, and password (stored in protected form).
• Verification details: date of birth, copies of identity documents and proof of payment ownership when verification is required.
• Payment details: the UPI ID, bank account or wallet information used for deposits and withdrawals, together with transaction records.
• Communications: messages that you send to support and any feedback you provide.

Information Collected Automatically

• Device data: device model, operating system, app version, language and identifiers.
• Usage data: pages and features that you use, session times and gameplay activity.
• Network data: IP address and approximate location derived from it.
• Cookies and similar tools: small files that help the website to function and to remember settings.

How We Use Your Information

We process data for specific and limited purposes.

• To create and manage your account and let you log in.
• To confirm your age and identity and to prevent duplicate or fraudulent accounts.
• To process deposits and withdrawals described on the payments page.
• To deliver games, bonuses and the features that you request.
• To send service messages such as OTP codes, security alerts and account notices.
• To provide support and answer your questions.
• To improve performance, fix errors and understand how the platform is used.
• To send promotional messages where you have agreed to receive them.
• To comply with legal obligations and to protect our rights and those of our players.

Consent and Your Agreement

When you register, you agree that we may handle your information as described in this policy. Where the law requires your consent for a specific activity, such as marketing messages, we will ask for it clearly and you may withdraw it at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may limit some features that depend on the data.

Who We Share Information With

We do not sell your personal information. We share it only where it is necessary and with appropriate safeguards.

• Payment providers and banks that handle your transactions.
• Verification and security partners that help us to check identity and detect fraud.
• Technology suppliers such as hosting, analytics and messaging services, which may act only on our instructions.
• Authorities and regulators when the law requires it or when we need to defend legal rights.
• Business successors if the service is reorganised, in which case this policy continues to protect your data.

How We Protect Your Data

We use technical and organisational measures to protect information against loss, misuse and unauthorised access. These include encrypted connections, restricted staff access, monitoring for suspicious activity and regular reviews of our systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to reduce risk continuously.

What You Can Do

• Choose a strong, unique password and change it if you suspect a problem.
• Never share your password, OTP or UPI PIN with anyone.
• Download the app only from the official APK page.
• Log out of shared devices and keep your phone protected by a screen lock.

How Long We Keep Information

We keep personal data only for as long as it is needed for the purposes described here, for example while your account is active and for the period required to meet tax, accounting, anti-fraud and other legal obligations. After that, we delete the data or remove information that could identify you. Records of transactions and verification may be stored for a longer time when the law demands it.

Your Choices and Rights

You have control over your information. Depending on the law that applies to you, you may be able to:

• Ask for access to the personal data that we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete data that is no longer necessary, subject to legal retention duties.
• Withdraw consent to marketing messages at any time using the opt-out option or by contacting support.
• Close your account through the official support channels.

To make a request, contact support from the registered mobile number or email so that we can confirm your identity. We may need to keep some information where the law requires it.

Cookies, Third-Party Links and Minors

Cookies

Cookies help the website to remember your settings, keep you signed in and measure performance. You can control them in your browser, although blocking some cookies may reduce functionality.

Third-Party Links

Our pages may link to other websites. We are not responsible for the privacy practices of those sites, so please read their policies.

Protection of Minors

Our service is not intended for anyone under 18, and we do not knowingly collect data from minors. If you think that a minor has given us information, please tell us so that we can delete it.

Changes to This Policy

We may update this policy when our services, technology or legal duties change. The date at the top of the page shows the latest revision. Important changes may be announced inside the app or on the website. Continuing to use the service after an update means that you accept the revised policy.

Conclusion

We collect only what we need, we use it for clear purposes and we work to protect it. You stay in control through your choices and by following safe habits. If you have questions about this policy, contact us through the official channels. Please also visit the About Us page to learn more about our values.